Distance Learning for ICSA - The Small Print: Updated 17/06/10 Please Read!

Emails, Enrolment, Marking of work,

Mailing dates, Payment

Deferral of courses, retakes

Complaints procedure

Emails: We send our occasional email newsletters to all students on our courses for whom we have an email address. If you do not wish to receive such messages, please let us know and we will remove you from our list.

Enrolment on one of our distance learning courses for ICSA entitles the student to the following:

This support and marking is available from the time of receiving your first distance learning mailing until the examination week in the period for which you are enrolled or as advised by your tutor.

If you complete all the set work and wish to send in extra essays for marking, you must agree this first with your lecturer and then inform the Campbell's College Administration department who will invoice you for an extra marking fee of £95 which will entitle you to send in up to 6 extra pieces of work for marking.

Marking of work

Lecturers will try and return your work as quickly as possible but there will be times when individual tutors are away or are teaching overseas. Delays may therefore occur but we try to keep you informed. Please try and send in your work on a regular basis throughout the course. We do not set deadlines so you can be flexible but we would prefer not to receive hundreds of essays in the week before the exam!!! 

Mailing dates

The dates shown on the confirmation form you are sent are for guidance only. If you enrol early, updates may not be complete and mailings may be later than stated. If you enrol late, we will speed up the mailings to ensure you have everything in good time for the exam.

Payments

We reserve the right to withhold mailings if payment has not been received within 30 days of invoicing unless prior arrangements have been made. Please make sure any invoices are given to the person responsible for paying as soon as possible. Payment can made in instalments if required.

Deferral of courses

If you are unable to sit the exam at the end of the period for which you are enrolled for a particular subject with Campbell's College, you may defer until the next examination session.

You must notify the Campbell’s College administration department that you do not intend to sit the exam and wish to defer your distance learning course until the following session. We must receive notification before the exam week and we will notify your lecturer and arrange for support to continue during the following exam session.

We will send you an invoice for the deferral fee of £69.00 to cover our administrative costs. If updated notes are necessary, these will be emailed to you.

You may then continue to receive your lecturer support by email and phone during the next session and may submit any remaining pieces of work for marking.

You may only defer a course once. After this time, we strongly advise you to enrol for the complete course with updated notes or you can continue with the material you have but without the support.

Retakes

If you fail an examination and want to work through the Campbell's College Distance learning course again using the notes you already have or using updated notes sent by email - plus support and marking, we will charge a ‘resit fee’ of £95.00. This entitles you to continue with your lecturer support and to work through the assignments again.

To work through the notes again without support is of course free!

This service is available only for the exam session following that for which you originally enrolled. After this time, notes will be out of date and we would advise enrolling for a complete new course.

Complaints procedure

If anything goes wrong, please phone me as soon as possible to discuss the issue and we will try to find a solution. If you are still unhappy, please write to us and we will investigate the problem then reply to you as soon as possible.

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